Return and Refund Policy

Return & Refund Policy

We want you to love your purchase. If you're not satisfied, we're here to help.

📦 Returns & Exchanges

  • Returns and exchanges are accepted within 30 days from the date of purchase or delivery.
  • Items must be new, unworn, unwashed, unused, and with original tags attached.
  • Sale and clearance items are final sale and cannot be returned or exchanged.
  • A valid receipt or proof of purchase must accompany all returned items.
  • Online purchases returned in-store are processed immediately. Refunds may take up to 7 business days to appear depending on your bank's processing time.
  • Mail-in returns and exchanges are processed within 7–10 business days after the item has been received and inspected.

📦 Special Purchase & Event Merchandise Policy

Bulk & Commercial Purchases

The following purchases are final sale and are not eligible for refunds:

  • Bulk orders
  • Production purchases
  • Items purchased by or on behalf of:
    • Film productions
    • Television productions
    • Media productions
    • Photo shoots
    • Commercials
    • Styling projects
    • Any other commercial use

Size exchanges may be permitted within 30 days, subject to product availability and the item meeting our standard return condition requirements.

Event Merchandise

The following items are final sale and non-refundable:

  • Championship merchandise
  • Tournament merchandise
  • Promotional event merchandise
  • Limited-time event merchandise

Size exchanges may be permitted within 30 days, subject to availability and the item meeting return condition requirements.

🚚 Shipping Responsibility for Returns

  • Customers are responsible for shipping returned items back to us.
  • We do not provide prepaid return shipping labels.
  • Original shipping charges are non-refundable unless the return qualifies under the conditions below.
  • Mail-in returns must include a tracking number.
  • Items may also be returned in-store where applicable.

💰 Shipping Refund Eligibility

Shipping charges will only be refunded if:

  • We shipped the incorrect item.
  • The item arrived defective or flawed.
  • The item was damaged during transit.

If the return does not meet one of these conditions, only the product price (excluding shipping charges) will be refunded.

🌍 International Orders

For all international orders, any costs resulting from returned, refused, or undeliverable shipments will be deducted from the refund amount. These costs may include:

  • Return shipping fees
  • Customs charges
  • Import duties
  • Carrier processing fees
  • Retrieval or handling charges

Refunds, if applicable, will be issued only for the remaining balance after these fees have been deducted.

If the total charges equal or exceed the value of the order, no refund will be issued.

🔄 Refunds

  • Refunds are issued to the original method of payment.
  • Store credit is available upon request.
  • Refunds include the product price and applicable taxes only.
  • Gift card purchases are non-refundable.
  • Online gift cards can only be redeemed online.
  • In-store gift cards can only be redeemed in-store.

✉ Didn't Receive Your Order Confirmation?

If you haven't received your confirmation email:

  • Double-check that you entered the correct email address during checkout.
  • Check your Spam or Junk folder.
  • Please allow up to 24 hours for order processing.

If you still haven't received your confirmation after 24 hours, please contact us and we'll verify your order and resend the confirmation email.

⚠ Return Policy Enforcement

Pro League Sports reserves the right to refuse any return or exchange that does not meet the conditions outlined in this policy.