FAQs

Frequently Asked Questions

1. How long will it take to get my order?

Orders typically take up to 24 hours to process before shipping. Once processed, you’ll receive confirmation and tracking details.

2. Why was my order canceled?

  • Item was unavailable or did not pass quality control.
  • Billing information did not match your payment provider.
  • Inventory discrepancies between in-store and online stock.

No charges are made. Any pending authorization expires within 5–7 business days.

3. How much is shipping?

Shipping fees are calculated at checkout based on your location (Canada or international).

4. Can I change my shipping or billing address?

Yes, contact us as soon as possible and we’ll update your order if it hasn’t shipped.

5. Can I cancel my order?

Yes, contact us and we’ll assist you with cancellation.

6. Do you offer price matching?

No, we do not offer price matching or adjustments. Promotions are time-specific and online-only.

7. How do I return or exchange an item?

Returns and exchanges are accepted within 30 days. Items must be unused with original tags. Customers are responsible for return shipping.

8. Who can I contact for help?

Please contact us via our website or phone for any assistance.

9. Why isn’t my discount code working?

  • Only one discount code can be used per order.
  • Free shipping cannot be combined with other codes.
  • Discounts do not apply to sale or clearance items.

10. Can I customize a jersey?

Customization is not available online yet. Please call us for assistance.

11. I was charged but didn’t get confirmation?

This usually means the order did not go through. Billing mismatch or insufficient funds may be the cause.

12. What if my package is lost or not delivered?

Once marked as delivered by the carrier, the order is considered fulfilled. We are not responsible for lost or stolen packages unless there was a shipping error on our end.

13. Are you responsible for lost or stolen packages?

No. Responsibility transfers to the customer after delivery confirmation. We recommend requesting insurance.

14. Is shipping insurance included?

Insurance is not included for international orders unless requested. Canadian shipments are covered up to $100.

15. Tracking shows delivered but I didn’t receive it?

Please check with neighbors or your local carrier. Claims must be filed with the shipping provider.

16. How can I protect my shipment?

You can request shipping insurance at checkout for added protection.

17. Will I have to pay duties or import taxes?

Yes, international orders may be subject to customs duties, taxes, or fees. These are the customer’s responsibility.

18. Can I return bulk orders?

No. Bulk purchases (10+ units) are final sale and not eligible for return or refund.

19. What happens if my international order is returned or undeliverable?

Any costs incurred due to returned, refused, or undeliverable shipments (including return shipping, customs charges, duties, and carrier fees) will be deducted from your order amount.

Refunds will only be issued for the remaining balance after all fees are deducted. If the fees equal or exceed the order value, no refund will be issued.

📦 Special Purchase & Event Merchandise Policy

  • Bulk or production purchases are final sale.
  • Includes media productions, shoots, commercials, film, TV, and styling projects.
  • Event or limited-time items are non-refundable.
  • Size exchanges may be allowed within 30 days (subject to availability and condition).