FAQs

 

1. How long will it take for my order to be shipped to me?

Shipping usually takes 2-7 business days, depending on your location. For precise delivery estimates, visit Canada Post.

2. Why was my order canceled?

Occasionally, items may become unavailable after your order is placed but before it’s processed. If this happens, your order total will be adjusted, and the unavailable item will be removed.

We recommend ordering multiple items to optimize costs. However, if a specific item becomes unavailable, we won’t be able to ship it.

3. How much will I have to pay for shipping?

Shipping fees are based on your destination, whether within Canada or internationally. Exact costs will be calculated at checkout.

4. How do I change or correct my shipping/billing address?

Contact us, and we’ll promptly update the details on your existing order.

5. How do I cancel my order?

Reach out to us, and we’ll assist you in canceling your order.

6. Do you price match or make price adjustments?

Unfortunately, we do not offer price matching or price adjustments.

  • Prices listed online are exclusive to the website and do not apply in-store.
  • Promotional prices (e.g., Cyber Monday, Black Friday) are valid only during their designated time frames.

7. How do I return or exchange an item?

For details on returns or exchanges, please review our Return/Exchange Policy.

8. My question still hasn’t been answered! Who can I contact?

If you need further assistance, don’t hesitate to contact us. We’re here to help!

9. Why doesn’t my discount code work?

Here are a few reasons your discount code may not work:

  • Only one discount code can be applied per transaction.
  • Free shipping is considered a discount and cannot be combined with other codes.
  • Discount codes are not valid on sale or clearance items.

    10. How can I customize a jersey?

    Custom jersey orders are not available online at the moment, but we’re working to make this feature available soon! In the meantime, please call us, and we’ll help you customize your jersey.

    11. Why does it show that my credit card was charged, but I did not receive a confirmation?

    When a customer places an order and does not receive a confirmation, it means the order did not go through. Our system will decline any orders where the billing address does not match exactly, or if you have insufficient funds.

    12. What happens if my package is lost or not delivered?
    We provide tracking numbers for all shipped packages. Once a package is marked as delivered by the shipping carrier (such as USPS in the USA), we consider the order fulfilled. If the tracking information shows delivery to the address provided at checkout, we are not responsible for lost or stolen packages unless there was an error on our part during shipping.

    13. Are you responsible for lost or stolen packages?
    We are not responsible for lost or stolen packages once they have been marked as delivered by the shipping carrier. Responsibility for the package transfers to the customer after delivery is confirmed by the carrier. If you are concerned about package security, we strongly recommend requesting insurance for your shipment at the time of purchase.

    14. Is insurance included with my shipment?
    Insurance is not automatically included for international shipments. If you would like your package to be insured, please request insurance at the time of your order. For Canadian shipments, packages are covered up to $100. International packages do not have coverage unless specifically requested by the customer.

    15. What should I do if my tracking says delivered but I did not receive my package?
    If your tracking information shows that your package was delivered but you did not receive it, please check with household members, neighbors, or your local postal office. If you still cannot locate your package, contact the shipping carrier directly to file a claim. Unfortunately, we cannot offer refunds or replacements for packages marked as delivered unless there was a shipping error on our part.

    16. How can I ensure my package is protected against loss or theft?
    To protect your package, you may request shipping insurance at checkout. This will provide coverage in case your package is lost or stolen during transit. Without insurance, we cannot assume responsibility for lost or stolen packages after delivery is confirmed by the carrier.